I'm having trouble accessing care.
Find a doctor, reduce wait times or resolve referral delays.
Start with the problem you are facing. Assess what is blocking care, decide what makes sense, and get one clear next step. If the problem takes several follow-ups to resolve, Care Access Resolution helps you manage it.
From access problem to resolution
The free experience gets you to a clear next step. Care Access Resolution takes over when the problem needs ongoing action, tracking and escalation.
- 01 · FREE
Problem
Identify what is stopping you from getting care.
- 02 · FREE
Assess
Check the facts that affect your access.
- 03 · FREE
Decide
Choose the most appropriate route.
- 04 · FREE
Next step
Get one concrete action to move forward.
- 05 · PREMIUM
Act & track
Contact the right person and keep a record of what happens.
Care Access Resolution - 06 · PREMIUM
Resolve
Follow up, escalate when appropriate and record the outcome.
Care Access Resolution
What is blocking your access?
Start with the problem you are actually facing. The first three options cover the most common access situations on this page.
I need a doctor
You do not have a regular doctor, your doctor is unavailable, or you need another primary care option.
Find your country-specific optionsI'm waiting too long
You are waiting for an appointment, specialist, diagnostic service or another part of your care.
Use the Wait Time TrackerMy referral is stuck
Your referral was submitted, but you do not know if it was received or what happens next.
Manage a referralCanada or USA?
Your access route depends on where you receive care. Choose the system that applies to you before you act.
Canada
CAStart with your province or territory. Access and referral processes can differ across Canada.
USA
USStart with your insurance plan, provider network, referral rules and authorization requirements.
What is happening?
Select the situation that best matches your problem. You will get a practical starting point, including what to check, who may be responsible and what to do next.
Choose your access problem
Take the next step with a tool
Use these tools to organize the problem before you decide whether you need ongoing case management.
Care Access Assessment
Identify whether your problem involves a provider, referral, wait, insurance or another access barrier.
Assess my problemWait Time Tracker
Record when your request started, what you are waiting for and what response you received.
Open the trackerReferral Checklist
Check the details to verify when a referral was submitted but care has not moved forward.
Use the checklistUnderstand the problem
Assess the barrier and get a clear next step.
Manage it to resolution
Track actions, follow up, escalate and record the outcome.
Care Access Resolution
Overcome wait times, referral barriers and delays to the care you need.
Some access problems do not end after one phone call. Care Access Resolution gives you a structured case workflow for the steps that come after the free assessment: act, track, follow up, escalate and record the outcome.
- Create an access problem case
- Record referral or appointment details
- Track dates and wait times
- Log contacts and responses
- Prepare follow-up communications
- Track outstanding actions
- Organize supporting documents
- Record the final outcome
What should you do next?
Your next action should match the actual barrier.
Find another access route
If the current route cannot provide timely care, check whether another appropriate provider, service or official access point exists.
Find care optionsFollow up
If someone else needs to complete the next step, contact them and ask for a clear status and timeline.
Plan a follow-upEscalate
If normal follow-up has not resolved the problem, identify the appropriate escalation route for your healthcare system.
Review escalation optionsKnow your problem. Know your next step.
Start free if you need to understand what is blocking your care. Use Care Access Resolution when you need to manage the problem through multiple actions, follow-ups and escalation.
Check current healthcare information
Use official government resources for current program, eligibility and service information.
If you have a medical emergency, do not use this tool to delay care. Contact emergency services or go to the appropriate emergency department for your situation.